Terms of Sale

We thank you for the trust you place in us and take your rights fully into consideration. The general terms and conditions of sale below will enable you to find out your exact legal situation each time you place an order via our site.

Art. 1 Application of the General Terms and Conditions of Sale

All orders placed on the Internet with Lavey Product SA, hereafter the Company, are governed by these General Terms and Conditions of Sale, which will apply to the exclusion of any other conditions. By placing an order you acknowledge that you have read, understood and accepted, without any reservation, these General Terms and Conditions of Sale.

The Company reserves the right to modify its General Terms and Conditions of Sale at any time by publishing a new version on this website. Each order placed is subject to the version of the General Terms and Conditions of Sale published by the Company at the time of such order.

Art. 2 Registration

Once you have selected the products, you must identify yourself in order to be able to purchase the selected items, by filling in the form provided in a complete, clear and accurate manner, in accordance with the fields of the said form.

You are obliged to inform the Company of any changes to the information provided when you identify yourself.

The Company only processes and keeps the personal data necessary for the proper completion of the order, its invoice and delivery. This information is only transmitted to third parties necessary for the proper fulfilment of the order, and in particular its delivery, but under no circumstances for advertising purposes. In addition, your data is processed in accordance with the Privacy Policy relating to our website.

Art. 3 Orders

By placing an order on this site, you agree to purchase the products you have selected in accordance with these General Terms and Conditions of Sale.

Orders and reservations that you place with the Company on this site may be subject to minimum or maximum quantity limits.

Art. 4 Order Confirmation

The orders you place on this site do not constitute a binding contract, but an offer to contract addressed to the Company. A contract is only concluded between you and the Company when your order has been confirmed by the Company by e-mail.

The Company reserves the right, at its discretion, not to accept an order, in particular in the event of insolvency.

You agree that the data recorded:
– by the Company constitute irrefutable proof of the order or transaction.

– by the payment system constitute irrefutable proof of the financial transactions.

Art. 5 Prices

The prices of the services requested are those shown on the present site on the date of the order.

The prices shown on the site are inclusive of VAT.

The Company reserves the right to modify its prices at any time and to cancel a contract that contains errors in wording, printing or calculation.

Art. 6 Delivery

Orders confirmed by the Company will be delivered to the address indicated on the order.

For the time being, the Company only delivers within Switzerland and the European Economic Area.

Shipping costs and taxes are the responsibility of the customer.

The Company does not guarantee any delivery time. However, it does its utmost to ensure delivery in Switzerland within five working days of receipt of the order, provided that the order has been accepted by the Company.

Upon receipt of the delivery, it is your responsibility to check immediately that it corresponds to your order. If you find an error or that a product is defective or damaged, you must notify the Company within five days of delivery. After this period, and failing to comply with this formality, the items will be deemed to be in conformity and free of any apparent defect and no complaint will be validly accepted. We undertake to reimburse you or to exchange any products that are defective, damaged or do not correspond to your order. If an error is proven, the Company will proceed to correct the delivery. If the error is not reported to the Company within the time limits indicated, the delivery is deemed to conform to your order and you are deemed to have accepted it.

Art. 7 Payment and Gift vouchers

Credit card payments are made on the secure Stripe and Twint website. You will be automatically redirected to their site when you validate your order. Credit card payments are fully managed by the payment service provider, whose general terms and conditions are the only ones applicable to credit card payments. No information concerning your credit card will be requested or recorded on our site.

Orders are final and no returns will be accepted, except for defective products. In such a case, the customer is requested to contact the Company as soon as possible.

If your order is not accepted by the Company, in whole or in part, the amount of the part of your order that is not accepted will be refunded. No “chargeback” will be invoiced to you by the payment provider.

Gift vouchers are neither reimbursed nor exchanged.

Gift vouchers are valid for one year from the date of issue.

Art. 8 Languages

The website and the present General Terms and Conditions of Sale are offered to you in several languages, the French version being authentic in the event of a dispute.

Art. 9 Limitation of liability

The photos and texts illustrating and describing the products appearing on this site are non-contractual and for information purposes only. The Company assumes no responsibility for any errors or omissions in the photos or texts appearing on this site. The Company does not guarantee that the website will not suffer any interruption in accessibility.

Except in the event of serious misconduct on the part of the Company within the meaning of Article 100 para. 1 CO, the Company may not be held liable for any loss whatsoever arising in connection with the products, their use, delivery or this site.

Art. 10 Force majeure

The Company shall not be liable for delays or other failures if these are the result of force majeure, or of circumstances beyond the reasonable control of the Company or which are neither foreseeable nor objectively attributable to the Company.

In the event of a delay resulting from force majeure, the Company shall fulfil its obligations as soon as possible.

Art. 11 Applicable law and place of jurisdiction

These General Terms and Conditions of Sale are governed by Swiss law, to the exclusion of private international law.

The exclusive place of jurisdiction is Lavey-Morcles.

Version of February 8th, 2021

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